In January 2019, my sister and I spent 48 hours in Iceland on our way home to Minnesota, USA from an extended stopover from Oslo, Norway. Before heading out on this trip, I booked the Flybus to and from the hotel we stayed at, which was the Icelandair Hotel Marina.
The Flybus is a convenient idea because it’s a simple way to get from Keflavík International Airport to Reykjavik city without having to utilize a taxi, ride share service, or find your own way. Their marketing mentions it’s only a 45 minute bus ride from Keflavík International Airport to the city of Reykjavik, which makes it an attractive mode of transportation. While this is true to get into the city, it actually took about two hours for us to get to our hotel.
NOTE: This post is to ensure you are informed of how the current process of using this service works, so as to avoid any surprises or inconveniences that my sister and I encountered on our trip.
The ride is, yes, actually (technically) 45 minutes from the airport to the main bus station for Reykjavik Excursions, who partners with Flybus. From the main bus station, you are then given a color-coded card and asked to walk to the parking lot on the other side of the building (not a far walk at all) and find your respective bus. Unfortunately for us, we were given the incorrect color card, which brought us on a more “scenic route,” if you will.
For preparedness reasons, here are 10 steps for how to go about being transported from KEF to your hotel, and information I wish I had prior to our trip:
- Arrive at KEF and follow signs to “Exit to Iceland”
- You may need to declare items in customs prior to exiting this portion of the airport
- If you don’t know if you need to declare your items, it never hurts to ask 🙂
- Once through customs, follow signs to Flybus/busses
- With your email confirmation (either electronic or printed), head to the Flybus/Reykjavik Excursions counter. NOTE: There are two Flybus/Reykjavik Excursions desks—one is more dedicated to the Blue Lagoon; feel free to use this desk if you want to go to the Blue Lagoon before heading into Reykjavik.
- Once at the counter, the agent will scan your electronic/printed email confirmation and give you a color card to use once you get to the Reykjavik Excursions/Flybus main bus station.
- Head to any of the Flybus busses just outside the doors of the desk, and proceed to give your larger/carryon size luggage to the handler, who will put your luggage under the bus.
- Hop onto the bus and find a seat. The bus driver will look at your email confirmation here as well.
- When the bus is completely full (meaning, every seat is taken), you will set off on your 45 minute journey to the beautiful city of Reykjavik. Next stop: the main bus station.
- You arrive at the Reykjavik Excursions/Flybus main bus station: exit the bus, grab your luggage and meet inside the station.
- Go to the counter with your email confirmation (again, either electronic or printed is okay), receive your physical ticket, and proceed to the other side of the bus station and hop on the transfer bus with the matching color to the color card you were given at KEF (note: these busses are smaller).
- Double-check with the bus driver that you are on the correct bus as it could be possible that you were given the incorrect color card (this happened to us and added time to our transfer).
- Hang out on the transfer bus until you reach your destination. Transfer busses take around 15-45 minutes to drop everyone off. This timeframe changes depending on how many people are on the bus/how many people are at different hotels or hostels.
While this transfer and extra time wasn’t a massive problem, it was pretty inconvenient to NOT have been made aware of this prior to arrival. Which is why I’m bringing it up to you! Had we known it was going to be two hours from pick up to drop off, we would have planned to eat a meal before leaving the airport or pack snacks (we finished our other snacks already on the plane), but since we thought it would only be a 45 minute bus ride, we were definitely not as prepared. Please also note that the coach busses (either before your transfer busses or after, depending on if you’re heading to or from the airport), for understandable reasons, wait to leave until they are completely full. This would have been helpful to know for planning and timing purposes as well.
Overall, the service itself is so awesome, as there are few other options to get to Reykjavik from KEF. It was nice to be able to book online and reserve our seats prior to arriving. My biggest and really only issue with Flybus was the lack of explanation of process: making it sound like you get brought directly from KEF to your accommodations, which, yes, is the 45 minute ride. However, they fail to point out that the 45 minute ride starts after a long wait to get the bus filled up, and then you’re brought to a bus hub, where you then wait, get reassigned to a new bus, and then ride with a bunch of new people to maybe be dropped of first out of the group, last out of the group, or somewhere in the middle–all which takes an extensive amount of extra time. Transparency was key here, and was just missed by the company. Otherwise, I would highly rate this company and its service.